Refund policy
Overview
At CreativeClip.store, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery for eligible purchases.
By placing an order through our website, you agree to the terms outlined in this policy.
Return Eligibility
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be returned in acceptable condition.
- Proof of purchase is required.
- Products must not be intentionally damaged, altered, or misused.
Free Returns
We provide free return shipping worldwide for eligible returns.
To initiate a return, please contact:
Email: PikusElbe201@hotmail.com
Phone: 806-620-9019
Our support team will provide complete return instructions.
Refund Processing
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method used during purchase.
Depending on your financial institution, refunds may require 5–10 business days to appear.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Product photographs
- Packaging photographs
We will investigate the issue and provide an appropriate resolution.
Order Cancellation
Orders may be canceled before shipment. Once shipped, orders may no longer qualify for cancellation but may remain eligible for return under this policy.